Warranty Policy


WARRANTY POLICY


General JT International Pty Ltd (ABN 19 657 440 876) trading as Bakyard


1. Introduction


General JT International Pty Ltd trading as Bakyard ("Bakyard", "we", "us", "our") provides the warranties described in this policy for products purchased through our website or authorised sales channels.


This Warranty Policy operates alongside and does not replace your rights under the Australian Consumer Law.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.


You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


2. Products Covered by This Warranty


This Warranty Policy applies to the following product categories sold by Bakyard:

  • Fire pits and fire pit BBQs
  • Pizza ovens
  • Water fountains and water features
  • Mailboxes
  • Cordless and powered garden tools
  • Rock tumblers
  • Compost tumblers and raised garden beds
  • Bird baths
  • Associated accessories supplied with the above products


3. Standard Warranty Period


The warranty period that applies to a product depends on its category. The applicable period is set out in the table below and on the relevant product page.


Consumable components and wear parts carry shorter warranty periods, which are set out in section 5.


4. Warranty Period Table


Product

Warranty Period*

Fire pit

5 years structural

Fire pit BBQ

5 years structural

Pizza oven

5 years structural

Mailbox

5 years structural

Water fountain

2 years

Solar water fountain

2 years

Bird bath

2 years

Cordless garden tool

2 years

Powered garden tool

2 years

Rock tumbler

2 years

Compost tumbler

2 years

Raised garden bed

2 years


*These warranty periods apply only to manufacturing defects and do not limit consumer rights under the Australian Consumer Law.


5. Components With Shorter Warranty Periods


Certain components are considered consumable items and are subject to shorter warranty periods due to normal wear and tear.


Component

Warranty Period*

Pumps and pump motors

6 months

LED lighting and power supplies

6 months

Solar panels and solar batteries

6 months

Rechargeable batteries and chargers

6 months

Cooking grids, grill plates and spark screens

6 months

Weather covers

6 months

Drive belts, blades, chains and tumbling grit

3 months

Paint, powder coating and cosmetic finishes

3 months


*These warranty periods apply only to manufacturing defects and do not limit consumer rights under the Australian Consumer Law.


6. What This Warranty Covers


This warranty covers manufacturing defects that arise during normal and intended use of the product.


Examples include:

  • Structural failure of a frame, bowl, leg or housing under normal use
  • Weld failure or seam separation caused by a manufacturing defect
  • Electrical faults caused by manufacturing defects
  • Pump or motor failure arising from a manufacturing defect
  • Defects in assembly
  • Product components failing under normal intended use


Where a valid warranty claim is confirmed, Bakyard may elect to:

  • repair the product
  • supply a replacement part
  • replace the product
  • provide a refund where required under the Australian Consumer Law


7. What This Warranty Does Not Cover


This warranty does not cover faults or damage caused by circumstances outside normal use.


Examples include misuse or improper use, including:

  • Using a fire pit or combustion product indoors or in an enclosed space
  • Using petrol, kerosene, accelerants or treated timber as fuel
  • Operating a product in breach of local fire restrictions
  • Using the product in a way inconsistent with instructions
  • Exceeding stated load or capacity limits


Accidental damage, including:

  • Impact damage
  • Damage caused by drops or improper transport
  • Damage caused by frost, storm or extreme weather events


Unauthorised modifications or repairs, including:

  • Alterations to electrical or solar components
  • Use of non-approved replacement parts
  • Third party repairs not authorised by Bakyard


Normal wear and tear, including:

  • Surface rust, patina and discolouration on steel and iron products
  • Fading and weathering of finishes
  • Scratches and cosmetic damage
  • Reduction in pump flow or battery performance over time


Failure to follow assembly, maintenance or safety instructions.


8. Outdoor Exposure and Weathering


Our products are designed for outdoor use and are exposed to weather, moisture, temperature change and ultraviolet light.


Surface rust, patina, discolouration, fading and weathering of finishes are normal characteristics of outdoor products and are not considered defects.


Steel and cast iron fire pits will develop surface rust and heat discolouration with use. This is expected and does not affect structural integrity.


To maintain your product, we recommend:

  • covering or storing the product when not in use
  • keeping fire pits dry and free of ash between uses
  • treating surfaces as described in the product instructions


Damage caused by failure to protect or maintain a product may not be covered under warranty.


9. Water and Electrical Components


Water features contain submersible pumps, power supplies and, in some products, solar panels and batteries.


Unless expressly stated otherwise, electrical components other than the submersible pump are not designed for immersion.


Products should not be operated:

  • with the pump running dry or with the water level below the minimum stated in the instructions
  • in freezing conditions, or where water in the feature may freeze
  • with a damaged cord, plug or power supply


Pump life is affected by water quality, sediment, running time and maintenance. Regular cleaning of the pump and filter as described in the instructions is a condition of the pump warranty.


Damage caused by running the pump dry, frost damage, or sediment build up may not be covered under warranty.


10. Fire Pit Use and Heat Effects


Fire pits, fire pit BBQs and pizza ovens are exposed to direct flame and high temperatures.


The following are normal effects of heat and are not considered defects:

  • warping, cupping or distortion of grill plates and cooking grids
  • discolouration or burn off of paint and high temperature coating
  • scaling or flaking of the internal surface of a bowl
  • heat marking of stands, legs and surrounds


Damage caused by the following is not covered:

  • burning treated, painted or chemically preserved timber
  • use of accelerants or fuels other than those stated in the instructions
  • quenching a hot product with water
  • moving or storing a product before it has fully cooled


11. Accidental Damage


The warranty does not cover damage caused by accidents including:

  • dropping the product
  • impact damage
  • structural damage caused by collisions
  • improper transportation


12. Modifications and Unauthorised Repairs


This warranty does not apply where the product has been:

  • modified
  • altered
  • repaired by a person not authorised by Bakyard
  • fitted with non-approved parts


Unauthorised modification of electrical components may create safety risks and will void the warranty.


13. Warranty Claims


To make a warranty claim customers must provide:

  • proof of purchase
  • order number
  • description of the issue
  • photographs or video where relevant


Bakyard may request that the product be returned for inspection before determining whether the warranty applies.


14. Return and Inspection


Where a product must be returned for inspection, customers must contact Bakyard before sending the product.


Products must be completely cool, clean of ash, soot and fuel residue, and free of standing water before being returned.


Products containing rechargeable batteries must be packaged in accordance with transport safety requirements.


15. Limitation of Warranty


To the maximum extent permitted by law, Bakyard’s liability under this warranty is limited to the remedies set out in this policy.


Nothing in this policy limits rights available under the Australian Consumer Law.


16. Contact


Bakyard

Email: customer-care@bakyard.com.au